16Spins Casino Terms and Conditions

This page sets out the terms and conditions that govern your use of 16Spins. It describes the relationship between us and our users, the basic rules you agree to when you register or play, and the practical expectations for account use, payments, promotions, and dispute handling. Please read these terms carefully before creating an account or placing bets.

Account responsibilities

When you open an account with 16Spins you are responsible for maintaining accurate account information and for all activity that occurs under your login credentials. Keep your password secure and notify us immediately if you suspect unauthorised access. We may restrict, suspend, or close accounts where we reasonably suspect fraud, abuse, or a breach of these terms.

Eligibility requirements

Accounts are available only to individuals who are legally permitted to participate in online gambling in their place of residence. You must be of legal age to gamble where you live. By registering you confirm that the personal details you provide are true and that you meet any applicable legal age and eligibility requirements.

Acceptable platform use

Use of the platform must be lawful and in line with these terms. Prohibited conduct includes attempting to manipulate games, operating multiple accounts to gain an advantage, colluding with other players, or using automated tools to access the service. We reserve the right to investigate suspicious activity and to suspend or close accounts where misuse is detected.

General bonus and promotion rules

Promotions and bonuses are subject to specific terms that apply in addition to these general conditions. Where a bonus is offered, wagering requirements, game contribution rates, maximum cashout limits and any excluded payment methods will be set out in the promotion terms. We may cancel, vary, or withdraw promotions at our discretion. Abuse of promotional offers may lead to forfeiture of bonus funds and winnings.

Deposits and withdrawals

Accepted payment methods, minimum and maximum limits, processing times and any fees will be shown in the cashier. All withdrawals are subject to verification checks to confirm account ownership and payment details. We may require identification documents before processing a withdrawal. We will not process requests that appear to be linked to money laundering, fraud, or other illegal activity.

Verification and limits

We may set temporary or permanent account limits, including deposit, loss and wagering caps. You can request changes to your limits or apply self-exclusion through your account settings or by contacting support.

Dispute resolution

If you have a complaint you should contact support so we can investigate. We aim to resolve disputes promptly and fairly. If a resolution cannot be reached through our internal process, we may provide information on independent dispute options where available. We will retain records relevant to disputes and make them available as required for investigation.

Updates to terms and conditions

We may update these terms from time to time. Where changes are material we will provide notice on the site or by other reasonable means. Continued use of the platform after updates constitutes acceptance of the revised terms. It is your responsibility to review the terms periodically.