Privacy and Data Policy

This Privacy Policy explains how we collect, use, store and protect personal information when you use 16Spins. We take your privacy seriously and aim to be clear about what data we hold, why we need it and how you can manage your information. This page covers the main categories of data we process and the choices available to you.

Types of Data We Collect

We collect different types of information depending on your interaction with our site and services.

Personal Data

Personal data may include your name, email address, billing and contact details, date of birth and identity documents provided for verification. We collect this information to create and manage your account and to meet regulatory and safety checks where applicable.

Technical Data

Technical data includes IP address, device identifiers, browser type, operating system, and usage details such as pages visited and time spent on the site. This information helps us maintain the platform, prevent fraud and improve performance.

Transactional Data

Transactional data covers deposits, withdrawals, game activity and bet history when you play or place wagers. We use this data to process payments, resolve disputes and provide account statements.

How We Use Your Information

We use personal and technical data to operate your account, process transactions, verify identity, prevent fraud, respond to support requests and improve our services. Transactional records are used for audit, player support and to ensure fair play. We may also use aggregated, non-identifying information for analytics and site optimisation.

Data Protection Practices

We store your information on secure systems and apply administrative, technical and physical safeguards to protect it. Access to personal data is limited to authorised staff and service partners with a legitimate need to process it. We review our security practices regularly and update them as needed.

Cookies and Tracking Technologies

We use cookies and similar technologies to enable basic site functions, remember preferences and analyse usage. Some cookies are essential for security and account access, while others help us deliver relevant content and measure site performance. You can manage cookie preferences through your browser settings or the cookie controls on our site.

User Rights

You have rights over your personal information including the right to request access, correction and deletion, and to object to or restrict certain processing activities where applicable. You may also request a copy of the data we hold about you in a commonly used format.

Access, Correction and Deletion

To exercise your rights or to update account details, contact our privacy team at [email protected]. We will respond to reasonable requests and assist with verifying your identity before taking action to protect your account and other users.

Information Sharing and Third Parties

We may share data with payment processors, identity verification services and other third-party providers that help deliver our services. We only share the minimum necessary information and require partners to protect data in line with our standards. We may disclose information if required by law or to protect the safety of users.

Privacy Policy Updates

We may update this policy from time to time. Material changes will be posted on this page and, where appropriate, notified through your account. Please review this policy periodically to stay informed about how we handle your information.